Glean is a comprehensive Work AI platform designed to unify enterprise knowledge, systems, and context. By connecting over 250 enterprise applications, Glean provides an AI-powered environment that enables employees to find information, create content, and automate complex workflows securely. The platform acts as an intelligent layer that understands how a company works, creating an Enterprise Graph that links people, projects, content, and products, combined with a Personal Graph that understands individual work habits and goals. This system of context allows AI to deliver relevant, grounded, and accurate results across the organization.

Glean offers a suite of functionalities designed to enhance workplace productivity. The platform features an AI assistant, enterprise search capabilities, and the ability to build and orchestrate AI agents. Through its Agentic Engine, Glean enables the creation of autonomous agents that can plan and adapt intelligently to complete tasks across fragmented systems. The platform emphasizes enterprise-grade security and governance, ensuring that users only access data they are authorized to see, with full observability and compliance features built from the ground up.

Some of the key features are:

• Enterprise Search: Provides a foundational search experience grounded in company-wide context, ensuring accurate and relevant answers.
• Agent Builder: Allows users to build, manage, and scale AI agents tailored to specific business requirements using no-code interfaces.
• Open API & MCP Gateway: Offers developers an open platform with robust APIs and a Model Context Protocol (MCP) gateway to integrate Glean with various AI frameworks and IDEs.
• Model Hub: Grants secure access to a variety of leading commercial and open-source Large Language Models (LLMs) from providers like OpenAI, Google, and Amazon Bedrock.
• Proactive Intelligence: Anticipates user needs by surfacing relevant information and updates before a search is even initiated.
• Enterprise-Grade Security: Features strict data governance, permission-aware access, and SOC 2, HIPAA, and GDPR compliance to protect sensitive information.

Glean is deployed as a secure, private-by-design platform, available in single-tenant cloud environments to ensure data sovereignty and security. It utilizes a Retrieval-Augmented Generation (RAG) architecture to minimize data exposure to LLM providers, while maintaining deep integrations with existing enterprise stacks such as Slack, Google Drive, Jira, and Salesforce. Administrators manage the platform through centralized controls that allow for granular data access, policy enforcement, and detailed usage monitoring.

Some common use cases include:

• Engineering Productivity: Leveraging AI agents to automate code documentation, manage pull requests, and surface technical context for developers.
• Customer Support Automation: Using intelligent agents to summarize customer queries, draft responses, and route tickets based on company knowledge.
• Sales Enablement: Allowing sales teams to rapidly research account history, prepare presentations, and generate materials grounded in real company data.
• Corporate Knowledge Management: Centralizing archives and documentation so employees can instantly query a company's entire institutional history.