Skilljar is a specialized external Learning Management System (LMS) designed to power high-impact customer education, onboarding, and training programs. By providing a scalable, branded, and intuitive platform, Skilljar enables businesses to train their customers, partners, and internal teams effectively. It bridges the gap between learning and business outcomes, allowing organizations to measure the direct impact of training on key performance indicators such as product adoption, customer retention, NPS, and revenue growth. Created with the needs of modern SaaS, healthcare, manufacturing, and financial services companies in mind, Skilljar transforms training from a cost center into a strategic asset.

Skilljar functions as a comprehensive, centralized hub for all educational content. It allows administrators to design, manage, and deliver dynamic learning experiences that range from on-demand courses to live, virtual instructor-led training (ILT) sessions. By integrating deeply with a company's existing ecosystem—including tools like Salesforce, Gainsight, Zendesk, and various conferencing platforms—Skilljar ensures that learning data is accessible where teams already work, fostering better collaboration and data-driven decision-making.

Some of the key features are:

• Customizable Academy: Tailor the branding and user interface of your training portal using templates, HTML, or CSS to create a seamless experience that reflects your brand identity.
• Learning Paths: Create personalized curriculums based on user roles, subscription tiers, or specific products, ensuring every learner receives relevant information at the right time.
• Monetization Engine: Generate revenue from your training efforts by offering paid courses, subscriptions, and certifications, with support for global tax collection, payment gateways like Stripe and PayPal, and native Salesforce integrations.
• Certifications & Recognition: Issue professional, LinkedIn-ready certificates and badges to reward achievement, boost brand visibility, and highlight customer expertise.
• Actionable Insights: Leverage detailed analytics to benchmark program success, track learner engagement, and export data directly into business intelligence tools or CRM systems to correlate training with business goals.
• Integration Ecosystem: Synchronize data effortlessly across essential business systems including Salesforce, Gainsight, Google Analytics, Zoom, Webex, and GoTo, providing account-level insights for customer-facing teams.

Operating Skilljar is designed to be efficient for both coders and non-coders. Users can manage the entire platform through an intuitive dashboard, allowing them to publish courses, track enrollments, and update content in real-time. Automation tools help manage administrative tasks, such as assigning licenses or sending reminders, which ensures the program can scale alongside the growth of your product portfolio and customer base. The platform also provides support for SSO, ensuring a frictionless login experience for learners across multiple platforms.

Some common use cases include:

• Customer Onboarding: Streamline the initial product training process to reduce time-to-value (TTV) and ensure customers achieve early success with your solution.
• Partner Training: Equip distributors, dealers, and resellers with the knowledge they need to sell more effectively, stay compliant, and champion your brand.
• Continuing Education: Offer accredited courses for professional industries such as healthcare or financial services, complete with automated expiration tracking and compliance reporting.
• Product-Based Training: Keep users up to date with rapid product releases and feature updates through structured, easy-to-access learning resources.